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Frequently Asked Questions
FAQS
DISPUTING CHARGES
WHAT TYPES OF CHARGES CAN I DISPUTE
What types of charges can I dispute?
Unauthorized charges
Charges for goods or services you have not received or accepted
Amounts billed incorrectly
Transactions not clearly described, or for which you need clarification
Goods or services that were paid for by other means
Cancelled recurring charges (e.g. gym memberships)
Merchandise or service was not as described
Credit not received for returned merchandise
Cancelled transaction with merchant or service provider
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