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Frequently Asked Questions
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Disputing Payments
Disputing Charges FAQs
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Select category
All Categories
General FAQs - About Us
Technical FAQs
Credit Card Application FAQs
Credit Card Activation
Online Account Access
Pay Bill
Mobile App
Settings
Paperless Documents
Credit Protection FAQs
Chip & Contactless Card Payments
Apple Pay
Google Pay
Samsung Pay
Disputing Payments
Disputing Charges FAQs
Balance Transfer FAQs
Forms & File Uploads
Disputing Charges FAQs
How do I dispute a charge?
How long do I have to dispute a charge once it has posted to my account?
What types of charges can I dispute?
Before I submit a dispute, how long does it normally take for a merchant to credit my account?
What are some examples of documentation that might be helpful to my case?
How do I cancel a dispute I have initiated?
Why did I only receive a partial credit for the charge I disputed?
What is Provisional or Conditional Credit?
Can I dispute more than one transaction?
