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Frequently Asked Questions
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All Categories
General FAQs - About Us
Technical FAQs
Credit Card Application FAQs
Credit Card Activation
Online Account Access
Pay Bill
Mobile App
Settings
Paperless Documents
Credit Protection FAQs
Chip & Contactless Card Payments
Apple Pay
Google Pay
Samsung Pay
Disputing Payments
Disputing Charges
Balance Transfer FAQs
Forms & File Uploads
Select category
All Categories
General FAQs - About Us
Technical FAQs
Credit Card Application FAQs
Credit Card Activation
Online Account Access
Pay Bill
Mobile App
Settings
Paperless Documents
Credit Protection FAQs
Chip & Contactless Card Payments
Apple Pay
Google Pay
Samsung Pay
Disputing Payments
Disputing Charges
Balance Transfer FAQs
Forms & File Uploads
Mobile App
Topics on this page:
App Version and Updates
Login and Security
Payment and AutoPay
Security Features
App Version and Updates
How do I know if I have the latest app version?
Do I need to update the app?
Why is the mobile app telling me to update when I've already updated it?
Login and Security
Can my username and password be used to sign in to both the mobile app and the website?
How can I reset my username and/or password on the mobile app?
Payment and AutoPay
Can I set up AutoPay on the mobile app?
How can I get confirmation that my payment was made?
Can I change my payment due date in the mobile app?
Security Features
Why can’t I take a screenshot in the app?
Does the mobile app support Face ID/facial recognition?
Does the mobile app support Touch ID/fingerprint recognition?
