In order to access your accounts, the registration process must be completed individually for each account; each account will then have its own User Name and Password.

Although we strive for continuous up-time, the website may be generally unavailable from time-to-time. In addition, due to occasional system maintenance and updating procedures, and although the website itself may be operational, we might be periodically unable to provide your specific account information from 12am to 4am Pacific Time. We apologize for any inconvenience this may cause.

You may easily reset your user name or password online by clicking the Forgot Your User Name or Password link on the homepage or the Account Sign In page. Then, just follow the instructions.

Yes. Click on the Update My Info tab after you are Signed In and follow the instructions on that page. After you have confirmed your changes, you will be redirected to the Sign In page where you must Sign In to your account again using your new user name and/or password.

The My Recent Activity page lists all activity on your account that has occurred since your last statement.

Your current statement information is shown in the default view on the My Statement page. To view other statement information, you can select a particular statement date from the pull-down "Select a Statement" menu available for your convenience on most Online Account Access pages.

On the My Recent Activity page, Account Summary is a presentation that summarizes your current account information. It provides the same data as the Account Snapshot, but is larger in format. On the My Statement pages, Account Summary summarizes the information for that billing period only.

Updated account information generally appears online as soon as we have posted a transaction to your account.

All activity that has posted on your account since the last statement available is listed. If you have not made any transactions since your last statement, this section will not have any entries. If you have made a transaction and it does not appear, that transaction may have not yet posted to your account.

Your current statement information is shown in the default view on the My Statement page. To view other statement information, you can select a particular statement date from the pull-down "Select a Statement" menu available for your convenience on most Online Account Access pages.

You may view information from up to six (6) of your most recent statements. If you are a new customer we will add new statement information each month until information from your most recent six (6) statements are available.

Your statement information will become available four (4) days after your cycle date unless you did not receive a statement last month because you had a zero ($0.00) balance on your account.

Yes, you will continue to receive your printed statement as usual.

When you choose the Express Payment option your funds will be available sooner (usually the next business day), and you may make a payment via your Debit card, ATM card, or your Bank Account. When you make a Standard Payment your funds will become available in about 5 business days and you may pay with your Bank Account only.

Posted payments will appear in the POSTED TRANSACTIONS SINCE LAST STATEMENT section of the My Recent Activity page and the ACTIVITY SINCE LAST STATEMENT section of the My Statement page.

Payments made by 2:00pm (Pacific Time) Sunday through Friday will post that same day, displaying online the following business day.

Payments made after 2:00pm (Pacific Time) and before 5:00pm (Pacific Time) will post on the next business night and be back-dated to the actual date received, displaying online the following business day.

Payments received after 5:00pm (Pacific Time) Saturday through Thursday will post and display online the following business day.

Payments received after 5:00pm (Pacific Time) Friday and before 2:00pm (Pacific Time) Saturday will post on Sunday and be back-dated to Saturday and display online the following business day.

You will be assessed a Late Fee unless your payment posts on or before your payment due date.

You can make a payment once every 24 hours.

Yes, the maximum amount you can pay is your Current Balance.

Yes, the minimum allowable payment is $1.00. However, to avoid a late fee, we suggest that you pay at least your Minimum Payment Due.

There is no fee charged if you choose to make a Standard Payment. A fee of $9.95 will be charged if you choose the Express Payment option.

You must Sign In to your account and answer your User Authentication question before proceeding. Upon a correct submission, your account information will be displayed for editing. You may only make updates to your contact information once within a 24 hour period.

Once you submit your address change, please allow two (2) bank business days for us to process your request.

No, you must call us at 1-877-825-3242 to request a name change.

To provide you with optimal functionality and service, we suggest you use Microsoft Internet Explorer version 6.0 or higher, or Apple Safari version 1.0 or higher.

We are committed to providing the most secure Internet service through the use of security and 128-bit encryption technology. When you interact with us on our secure website, all information is encrypted or encoded.

A secure page is any web document sent from a server to a browser in an encrypted form that is intended to be unreadable by anything or person apart from the server and browser in question.

Yes. Find the padlock in the lower left- or right-hand corner of your screen. If the lock is closed, you are viewing a secure page. If the lock is open, the page is not secure.

Select Reload or Refresh from your browser's tool bar. If this does not help, our website may be experiencing an exceptionally large volume of traffic. Please try again at a later time.